Case studies

casestudyWe are collating case studies of business communications in a post-digital age – these examples will illustrate both good and not so good practices and enable lessons to be learnt.

If you would like to add to our growing collection of case studies, please contact us at

In most cases we have chosen to anonymise the examples as we anticipate that this will encourage publishing both positive and negative examples.

Case study 1: Developing technical knowledge-bases in a major oil company

Case study 2: A virtual college/university partnership used an “online information management” system as its principal means of digital communications, information management and knowledge-building.

Case study 3: A large consulting company uses mind-maps to support collaborative consultancy activities such as research, analysis and client communications.