The Book

In 2001, an academic book, “Business Communications”, was published by Routledge and this has now been updated by Prof Peter Hartley and Dr Peter Chatterton and re-published in 2015 – to reflect changes that have come about from digital and new media technologies.

BC coverThe new version, “Business Communication: Rethinking Your Professional Practice for the Post-Digital Age” has been published by Routledge. This thoroughly revamped new edition distils the principles of effective communication and applies them to organisations operating in the digital world. Techniques and processes detailed in the book include planning and preparing written communication, effective structures in documents, diverse writing styles, managing face-to-face interactions, using visual aids, delivering presentations, and organising effective meetings. In every case the authors consider the potential of new technology to improve and support communication.

The book is available on the Routledge Website, where you can also request inspection copies.

The book is designed to help you to reflect upon and improve the way you communicate in modern business and professional settings. We are confident it will help you if you can tick at least one of the following points

  • undergraduate or postgraduate student aiming for a career in business or a professional context.
  • undergraduate or postgraduate student with ambitions to work for yourself and/or assemble a portfolio career.
  • working in an organisation in the early stages of your career.
  • have been working in organisations for some years and wanting to refresh your ideas on ‘good communication’.
  • managing a team in an organisation.
  • wondering how new technology is reshaping business communication and thinking about how you need to respond.


The contents include the following:

  1. Communication, learning and personal development: deciding where to start
  2. Analysing communication
  3. Codes, meaning and new possibilities
  4. Communication in the organisational context
  5. Professional and Business Writing: Planning and organising.
  6. Effective writing style
  7. Effective Design and Visual Aids
  8. Effective business documents: print, screen and online
  9. Effective interpersonal communication: defining interpersonal skills in an information age
  10. Interpersonal communication in action: communicating face-to-face
  11. Effective meetings: physical, virtual and hybrid?
  12. Effective Presentations
  13. Building effective teams
  14. Change, communication and future-gazing.


Much more than a book, this is an interactive guide to allow you not only to enhance your practice as a communicator in the digital age, it also enables you to assess the impact that new communication technologies, such as videoconferencing and texting, can have on your organisation and its culture. As such, it opens up a whole set of new possibilities for all leaders to update and improve their effectiveness in an increasingly crucial area.’ Phil Radcliff, Associate Fellow, Henley Business School, UK

The authors successfully provide practical ideas and advice on improving business communications, emphasising the importance of context in an environment of rapid technological change. Its structure and content reflect a deep understanding of communications and of the potential of ‘new’ technologies. It will be of great benefit to multiple audiences seeking to develop their careers.‘ – Peter Bullen, Emeritus Professor, University of Hertfordshire, UK

‘I am responsible at the institution I work at for internal communications. Our staff and students say they receive too much communication but then say they don’t know about anything. Fundamentally different approaches to getting key information across are needed and this book provides much food for thought that I believe will help in developing practical solutions to making communication in the business context more effective‘ – Gunter Saunders, Professor, The University of Westminster, UK